Create seamless, effective experiences for both agents and customers with Ekodial’s intuitive design, promoting smoother interactions and enhanced productivity.
Initiate proactive outreach and seamlessly handle unlimited incoming customer calls on your business phone number.
Manage all your calls easily, even the missed ones. Enable your customers and clients to leave messages on the Voicemail.
You can view your voicemail transcription in the Call Logs section.
Easily view your voicemail transcription in the call logs section.
Create personalized greetings for welcome messages and voicemail messages.
Mask your outbound calls with a custom phone number.
Ring on speakers feature ensures you never miss another call just because you couldn't hear it.
Give your business a national presence with a toll-free number available in the US, UK & Canada.
Want to keep your existing phone number? Simply port your local or toll-free number to Ekodial.
Need a number that spells your company name? Find the perfect custom number for your business.
Secure your line for online transactions & confidential information sharing. During an ongoing call, you can move to a secured line to automatically disable call recording.
Make outbound calls using your cellular mobile without the need for the internet.
Website click-to-call button Let your visitors connect with the business directly from your website.
Send and receive text messages around the globe with your Ekodial number.
Send MMS to all your contacts. Manage your Inbox and swiftly handle your clients and customers.
Automatically break down long text messages into segments for better transmission and readability.
Create contact lists and send text messages in bulk to certain groups of people. Run/schedule SMS campaigns.
Cross the carrier restrictions that can arise with traditional SMS with WhatsApp messages to interact with your customers.
Provide intelligent auto-responses to incoming messages based on user-defined rules and patterns.
Set up automated text messages when specific conditions are met. Use it for routine follow-ups, appointment reminders, and customer feedback.
Compose your message, choose the date and time, and let automation deliver it at the precise date and time.
Seamlessly integrate automated texts with almost all major business communication tools like Hubspot, Slack, Zapier, and more.
Easily text multiple contacts in the same conversation. Collaborate and ensure that everyone is on the same page.
AI generates call summaries and transcriptions for efficient note-taking and referencing crucial customer call details like questions asked etc.
Turn conversations across various channels including Zoom, Google Meet, etc into text format for future reference.
Create brand-consistent, goal-triggering messages with tailored tones. Rephrase messages for better customer engagement.
Tag calls using specific keywords and phrases that apply to your business to be easily discovered by your team.
Identify key conversation topics using custom moments, gaining insights into customer needs and concerns.
Skim through the call logs and provide continuous, personalized, and contextual feedback to improve sales pitches.
Automatically or manually assign scores to calls and evaluate agent performance for training needs.
Track evolving customer sentiment and optimize the customer experience based on their expectations.
Decode sentiment, emotions, keywords, and patterns in customer calls to drive better decisions and actions.
Access real-time transcription during live calls. Convert conversations into text for instant reference and analysis.
Gen AI offers real-time cues to reduce handle time and script suggestions for improved call flow.
Track your live call activity, calls/team/number analytics at a centralized place.
Monitor important SMS metrics like delivery rates, open rates, click-through rates, and conversions.
Access segregated data that depicts the activities of all your
Listen to live calls in real-time, speak to your agent during the call, or jump into an ongoing call between your agent and customer.
Get instant feedback on the performance of your agents using an automated post-call survey.
Easily get real-time insights into call activity such as call volume, average call duration, wait times, and agent availability.
Personalize business hours for each of your phone numbers and receive calls whenever you want. You can decide what happens to the calls that you receive after business hours.
Using the Ekodial Chrome extension, you can make calls directly from your browser without picking up your phone.
Set up an appointment scheduler and share it with your prospects to schedule calls with you. Customize availability by selecting days, times, and appointment slot sizes.
Easily blacklist and block phone numbers that are spam callers and bots. Spend time on important calls.
Turn Smartphone or Desktop into a business line. Look & sound professional anywhere with the Ekodial iOS and Android mobile apps or Windows and Mac desktop apps.
For your Ekodial phone numbers, you can easily share the number allotted to you with your other team members.
Sort call logs or recordings by filtering them according to date and time and produce refined data.
You can enable the wrap-up time to complete after-call work. You won't receive calls during wrap-up time.
Access auto, predictive, and dynamic sales dialers to automate dialing. Schedule calls, build email and SMS workflows, drop voicemails, and redial calls intelligently using the dialers.
For your Ekodial phone numbers, you can easily set up call-forwarding. Ring web portals. landline or mobile apps based on agent availability.
Schedule calls with your contacts, and tag your teammates to take the conversation forward. Give them context by adding notes to these calls.
Cold transfer allows agents to immediately transfer the call to another agent. This helps your team provide a more efficient customer experience.
Enable multiple participants from different locations to engage in a single phone call.
Call extensions allow you to quickly reach your teammate by dialing a 3-digit number.
Record and log every call on your numbers to better monitor the team's performance. These recordings can also be shared easily.
Allow agents to mark the outcome of a call by selecting an option from pre-set options, known as disposition codes. Add call notes to every call you make.
Need to ring all your phones at the same time? With the 'Concurrent Calls' feature, you can ring several phones at once.
Activate IVR for an interactive customer menu, allowing seamless navigation through options and access to information before connecting with an agent.
Place callers in a virtual queue while they wait for an available agent.
Allow the caller to jump out of the call queue. Direct them to voicemail with an option to leave a callback request.
You can route calls based on the team's workload. Choose the order to ring multiple phones while routing calls – simultaneously or in a sequence.
Track real-time availability of agents in one single place. Allow them to set status when they are away, on a break, or sleeping.
Group agents with relevant attributes to run better team analytics and optimize workflows.
Limit agent access to only what's necessary for their roles, ensuring efficient performance and safeguarding sensitive data with controlled access.
Manage your team by assigning phone numbers, analyzing call logs & recordings, tagging them in scheduled calls, and sharing contacts & calling activity all from one place.
Track down the time it takes for your agents to solve support requests/queries.
Streamline access across multiple applications by allowing login with a single set of credentials for one-time access.
Get click-to-call and click-to-text buttons for all the numbers across your integrated apps. Directly call from the native app.
Integrate with 100+ productivity tools and CRM systems. Build workflows to power your business.
Allow access to your information via a REST API. You can subscribe to important events happening in your account by using our webhooks.
Bring your teams together, chat with better context, get automated insights & get your job done without struggling with multiple apps.
Use channels or private messages to have discussions with your teammates.
Use shortcuts within the chat to access quickly and easily reports from Ekodial while collaborating on your Workspace.
Receive automated insights within the chat and take advantage of a comprehensive overview of your team's performance.
Store and share your documents with your teams by using channels. No more scattered files. Use Workspace as a Virtual Data Room.
Enjoy a 14-day trial of JustCall’s features and find the plan that works best for you.
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