Welcome to EkoDial, the phone system designed for teams. Here’s all you need to know to connect with your customers today smoothly
Setting up your EkoDial workspace is easy! Just follow these five simple steps
You can easily set up EkoDial in minutes. Begin with a quick tour of the platform to familiarize yourself with navigating your workspace and other basics. Learn More
Fill out our telephone programming Q&A
Check out our YouTube channel for a quick tutorial Learn More
Incorporate new numbers from the city, area code, or toll-free options to kickstart your workspace. If you have existing numbers with your current carrier, you can transfer them to EkoDial
On EkoDial, you can collaborate with your team using a shared phone number to distribute work, assist teammates when they are out, and efficiently manage your team
Invite your team to your workspace to begin collaborating!
Teammates can have varying roles within your workspace and for specific phone numbers
Remember to easily invite multiple teammates to your workspace by separating their email addresses with commas. If using pre-assigned numbers for your team or a shared phone line, invite teammates directly to that number
You can ensure your team’s efficiency by grouping members for seamless contact and information sharing within your workspace
EkoDial allows you to customize your phone settings for each individual number, offering you maximum flexibility.
Make sure to upload a contact list with a dedicated address book in EkoDial, and share it with your team
When transferring your phone numbers, customize your phone settings early to be ready once they are transferred to EkoDial
Integrate your tools with EkoDial to enhance workflows and gain business insights
Use a no-code tool such as Zapier to seamlessly integrate EkoDial with your tech tools and automate workflows, utilizing webhooks to create customized solutions
EkoDial was specifically designed to enhance customer relationships, promote team collaboration, and optimize communications with your customers
Team members can make calls and send texts simultaneously from a single shared number, gaining full visibility into conversations and collaborating using internal threads
Use templates and scheduling to make workflows more efficient and save time
Remember to use template snippets and schedule messages to streamline workflows and increase productivity
Your team can call and text from a single number simultaneously, with full visibility into conversations and the ability to collaborate using internal threads
Set up automatic responses to effectively manage customer expectations, ensure prompt replies, share important information, and more!
You may have heard that major US cell phone carriers now require businesses to adhere to new policies aimed at reducing the amount of spam texts and calls their customers receive. As a result, companies using cloud phone providers, such as EkoDial and others, are obligated to register their company with 10DLC in order to send messages to US phone numbers. To complete the registration process, businesses must possess a valid EIN, CCN, or a similar business ID
If you’re in the US or Canada without a business ID, stay tuned for additional registration options from our carrier
Moving your current number to EkoDial? Our team can help you through the process. We can port most US, Canadian, and North American toll-free phone numbers for free, though not all numbers are eligible. We’ll let you know right away if your number can’t be ported
Submit your port request directly in our application. You can monitor its progress from your EkoDial Dashboard
Remember to provide specific billing statements and carrier credentials. Incomplete or incorrect details may lead to rejection. Contact your current provider for a Customer Service Record (CSR) if available
Porting usually takes 5 to 10 business days. SMS may be disrupted for 24-48 hours after the porting date
You may continue using your current provider without any service interruptions until your scheduled porting date
To ensure a seamless transition, please refrain from cancelling your current plan with your provider until the porting process is fully completed. Thank you for your cooperation
Customize your phone settings while you wait for your port to be submitted and get a head start
Explore the potential of EkoDial and join the businesses already benefiting from improved customer communication
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